Shipping Policy

Last updated: 26.08.25

Thank you for shopping with Gut Reset! We’re committed to making sure your Gut Reset Shake reaches you quickly, safely, and in perfect condition. Please read our shipping policy below for full details.

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Shipping Within New Zealand

• Processing Time: Orders are processed within 1–2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking once your order has shipped.

• Shipping Timeframes:

  • Standard Delivery: 2–5 business days

  • Rural Delivery: Please allow an additional 2–3 business days

• Delivery Partner: We ship using trusted local couriers such as NZ Post or CourierPost to ensure reliable delivery.

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📍 Delivery Information

• Please ensure your shipping address is correct at checkout. We cannot take responsibility for orders shipped to incorrect addresses provided by customers.

• Once your order is shipped, any changes to delivery must be arranged directly with the courier.

• Deliveries are made Monday–Friday. Couriers generally do not deliver on weekends or public holidays.

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🕒 Delays

While we strive to meet delivery timeframes, please note that delays may occur due to:

• High seasonal demand (e.g., Christmas, Black Friday sales)

• Courier network disruptions

• Weather events or unforeseen circumstances

We’ll always do our best to keep you informed of any unexpected delays.

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📦 Damaged or Missing Orders

Your satisfaction is our priority. If your order arrives damaged, incorrect, or does not arrive at all, please contact us within 7 days of delivery at [Your Support Email] with your order number and photos (if applicable). We’ll work quickly to resolve the issue.

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🔄 Returns & Refunds

For details on returns and refunds, please see our [Return Policy link].

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📩 Contact Us

If you have any questions about shipping, please reach out to us at:
Email: olly@gutresetshake.com